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LESSON SCHEDULING, PAYMENT AND CANCELLATION POLICIES
SCHEDULING & PAYMENT:
Lessons are scheduled to new students on a first come first serve basis. The lessons are booked in 30 or 60 minute increments. Students with autopay contracts are set up on a weekly recurring lesson appointment. To be set up on a contract we require a current major credit card number to be kept in our secure point of sale system. If you do not have a credit card, we require a one-month security deposit. Those on autopay contracts with accounts in good standing (no remaining balance) will be automatically scheduled for the next coming month at the end of each month. Accounts that are not in good standing will be taken off of the lesson schedule. Pay-as-you-go students can schedule lessons at the time of payment, subject to availability. In the event that your teacher is unable to attend a lesson, we will make every effort to find a substitute teacher for your lesson or give you advance notice.
Students are expected to attend their lesson(s) each week. If you cannot attend a lesson, you must notify us at least 24 HOURS before the lesson begins. If you need to cancel a lesson on the same day it is scheduled we cannot give a make-up lesson, as we must still pay the teacher for their time. This includes cancellations for sickness, traffic, or other unexpected events. Short notice, or no notice, prevents instructors from scheduling students who are able to show.
All scheduling and changes must be made through the staff at the front counter of the store or via MindBody Online (NOT with your teacher). If the cancellation is received before the 24 HOUR deadline, you will receive a make-up lesson. Due to our limited space, make-up lessons for cancellations must be rescheduled within 90 days of the original cancellation. If Island Music cancels your lesson, you will receive a make-up lesson.
In order to secure a permanent recurring spot on the schedule, you must pay the full amount due at the time of scheduling. Tuition is due on or before the first of the month.. If your card is declined, we will attempt to contact you. If we cannot get in contact with you by the next scheduled lesson, the student will be removed from the schedule and you will be billed for the unpaid lessons.
For your convenience we offer an Autopay option. Tuition will automatically be posted to your account on the 1st of each month. The Autopay option will ensure your lesson day/time is reserved for you every month without worry of losing your preferred lesson time.
Island Music will not refund tuition for lessons canceled by the student. Make-up lessons due to student cancellation CANNOT be used towards future tuition payments.
Contracts will automatically renew each month and will remain in effect until notice is given that the student no longer wishes to continue lessons. We require notice to be given before the 1st of the month.
Need help?!? Give us a call at 301-392-3960 or send us a text at 301-478-8614 and we can walk you through the steps.
You can also email us at firstname.lastname@example.org or stop by our store in beautiful downtown La Plata!
403 Charles Street, La Plata MD 20646