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Island Music Lesson program Policies
CANCELLATIONS:
Students are expected to attend their lesson(s) each week. If you cannot attend a lesson, you must notify us at least 24 HOURS before the lesson begins. If you need to cancel a lesson on the same day it is scheduled we cannot give a make-up lesson, as we must still pay the teacher for their time. This includes cancellations for sickness, traffic, or other unexpected events. Short notice, or no notice, prevents instructors from scheduling students who are able to show.
SCHEDULING:
Lessons are scheduled to new students on a first come first served basis. Our lessons are booked in 30 or 60 minute increments. Contract students are set up on a weekly recurring lesson appointment and at the end of each month students with lesson accounts in good standing will be automatically scheduled for the next coming month. Accounts that are not in good standing will be taken off of the lesson schedule. Pay-as-you-go students can schedule lessons at the time of payment, subject to availability. In the event that your teacher is unable to attend a lesson, we will make every effort to give you advance notice and place a make-up lesson credit onto your account.
PAYMENT:
Payment is due at the time of scheduling for pay-as-you-go students. For contract students, we require a current major credit card number to be kept in our secure point of sale system from the time of scheduling. In order for contract students to receive the discounted rate and secure a permanent recurring spot on the schedule, the full tuition must be paid each month or according to your contract term which is why our contracts include autopay. Tuition for contract students is due on the first of the month. After the 7th of the month there will be a $30.00 late charge. If your card is declined, we will attempt to contact you. If we cannot get in contact with you by the next scheduled lesson, the student will be removed from the schedule and you will be billed for the unpaid lessons.
MAKE-UP LESSONS:
All scheduling and changes must be made through the staff at the front counter of the store (NOT with your teacher) or through your lesson account online. If the cancellation is received before the 24 HOUR deadline, you will receive a make-up lesson credit. Due to our limited space, make-up lessons for cancellations must be rescheduled within 90 days of the original cancellation. If Island Music cancels a lesson, you will receive a make-up lesson credit. If your teacher cancels, you will receive a make-up lesson credit.
REFUNDS:
Island Music will not refund tuition for lessons canceled by the student.
CONTRACT TERMINATION:
This agreement will automatically renew and will remain in effect until written notice is given of your intent to terminate. Notice must be given prior to 6pm on the last business day prior to the first of the month to avoid being charged. The written notice may be sent via email to lessons@islandmusicco.com but must include "Termination Notice" in the Subject Line.
Need help?!? Give us a call at 301-392-3960 or send us a text at 301-478-8614 and we can walk you through the steps.
You can also email us at lessons@islandmusicco.com or stop by our store in beautiful downtown La Plata!
403 Charles Street, La Plata MD 20646